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Pharmacy PLUS Technology

ComputerTalk's blog on what we're finding interesting at the intersection of pharmacy management and technology.

TeleManager, RxWiki Merge to Create Digital Pharmacists

Feb, 2017

TeleManager Technologies, a communication solutions company, and RxWiki, a digital health company, announced a strategic merger to create Digital Pharmacist, Inc. The new company, with 55 employees in Newark, N.J., and Austin, Texas, will focus on...

The Opportunity in Adherence

Dec, 2016

The cover story of ComputerTalk’s November/December issue looked at the trends in community pharmacy and the opportunities that exist for growth. If there is a trend from this year that I think will continue to offer opportunity in 2017, it is...

What’s the Big Deal: Why So Much Interest in Industry Trade Shows and Conferences?

Dec, 2016
Ask any successful pharmacy owner or manager about “the key to success,” and you’ll likely hear comments such as: developing personal relationship with patients; having the medications and other products people need on hand; or something about...

[Technology Corner] Little Data: Important to Your Future Practice?

Dec, 2016

by Brent I. Fox, Pharm.D., Ph.D. and Bill G. Felkey, M.S.

There is something enjoyable about stepping into a community pharmacy that has undergone little change in store layout and appearance over several decades. It is an almost tangible...

[George's Corner] Data, Facts, Opinions

Dec, 2016

The difficulty arises when we make measurable things important rather than make important things measurable.

What a pharmacy benefits manager’s (PBM’s) drug trend report reveals is interesting, but what it conceals...

[ViewPoints] Performance Networks

Nov, 2016

Humana’s recently released amendment for its Humana Pharmacy Solutions Rx Quality Network for 2017 for Medicare Part D has generated intense scrutiny in the industry. Humana plans on using...

[Catalyst Corner Corner] Addressing the Opioid Abuse Issue

Nov, 2016
by Marsha K. Millonig, R.Ph., M.B.A. It seems that you can’t go a day without seeing or hearing something about the opioid epidemic, whether in trade publications or mainstream media. Now that everyone is paying attention to it, what happens? The...

[ViewPoints] Final AMP Rule: Industry Implications

Oct, 2016

The Centers for Medicare & Medicaid Services (CMS) published the Medicaid Program Covered Outpatient Drugs final rule in the Federal Register on February 1. This publication ended a 10-year regulatory odyssey that...

[Catalyst Corner Corner] Upping Your Game

Oct, 2016
by Marsha K. Millonig, R.Ph., M.B.A.

Pharmacies are now competing on so many fronts — to be in payer networks, to offer additional services, to achieve high-quality metrics to retain patients — it is a challenge to evaluate all of the options and...

The Network

Oct, 2016
Not a social network, but where pharmacy benefit managers (PBMs) sign up pharmacies to participate in their network. This network, in my opinion, is the backbone of prescription drug plans. Being able to have access to a large number of...

[Technology Corner] What Technologies Are Employers Asking For?

Oct, 2016

by Bill G. Felkey, M.S. and Brent I. Fox, Pharm.D., Ph.D.

Specializing in information technology has opened the doors for both of us to attend meetings held by every discipline and specialty in healthcare. Bill just returned from a health benefit...

[George's Corner] A Bit of History

Oct, 2016

Rank Your Key Pharmacy Issues for 2017

Oct, 2016

The cover story for our November/December issue will look at the year ahead from the vendor’s perspective. We've pulled one question from that survey and we'd like to see what pharmacists, pharmacy owners, and pharmacy managers think as well.

Thinking Outside the Box: Smart Inventory Purchasing

Oct, 2016

July/August 2016 Feature

Smart Business – Getting the Most out of New Services in your Pharmacy

A case study of Citrus Pharmacy’s decision to use PharmSaver

How Phillips Health Mart Pharmacy Is Bringing Compliance Packaging to Retail

Sep, 2016

July/August 2016 The Back Page

Wayne MacArdy, R.Ph., is co-owner and managing pharmacist of Phillips Health Mart Pharmacy, which is in its 70th year serving the people in and around Mauston, Wis. Earlier this year, MacArdy made the decision to...

Dispensing Errors and Lawsuits: How To Avoid Them

Sep, 2016

July/August 2016 Pharmacy Forward

Quick: How many strengths of levothyroxine are there our there?

How many does your pharmacy stock?

Ever dispensed the wrong strength?

Ever been subject to an insurance claim and lawsuit as a result?

Well, 75% of...

The Performance-Based Pharmacy Model

Sep, 2016

The Opportunity in central fill, adherence packaging, and SynMed Automation Solutions

In ComputerTalk’s July/August cover story we surveyed chain pharmacists and IT managers to see which technologies are at the top of their priority list for...

The Tools That Are Gaining the Most Traction in The Chain Setting Today

Aug, 2016

July/August 2016 Cover Story

The results are in for our annual look at the state of the chain technology market. We highlight key findings from our 2016 survey, and this year we’ve also added something new: a roundtable discussion among three...

Part D Plan Enrollment: Choosing More Wisely with Technology

Aug, 2016

July/August 2016 Feature

As open enrollment for Medicare Part D plans for 2017 approaches, do you have a plan in place to help patients find the plan that's right for them this year?

Part D participants can and should assess their plan choice...

How to Bring Blue Sky Thinking to Your Practice

Aug, 2016

July/August 2016 Pharmacy forward

Operating a successful community pharmacy isn’t easy. There are too many headwinds, and too many tasks to grind out every day to do much more than stay afloat, right?

[Webcast] Don't Click The Link! Ransomware Risks for Pharmacy

Aug, 2016

How can a ransomware attack affect you?

Attacks can shut down systems connected to the internet, from IP phone systems to pharmacy management systems. What if you suddenly found you couldn't access your patient records, submit a claim, or print...

Med Sync & Appointment-Based Models: Arkansas Study Proves Value

Aug, 2016

A 2015 study, “Addressing Medication Non-Adherence through Implementation of an Appointment-Based Medication Synchronization Network,” conducted for the National Community Pharmacists Association (NCPA) in cooperation with the Arkansas...

[ViewPoints] Getting a Handle on Your Inventory

Aug, 2016

There are many benefits to using an inventory management system in your pharmacy. The software needed is probably included in your pharmacy management system. If not, you may be able to purchase an inventory management...

[Catalyst Corner Corner] Health Information Exchange: Where Does the Pharmacist Fit?

Aug, 2016
by Marsha K. Millonig, R.Ph., M.B.A.

Through our current evolution of adopting health information technology, pharmacy has often led the way. We were the first to have real-time claim submission and adjudication. We’ve led the way in receiving...

Interesting Developments

Aug, 2016
I have been following the problem pharmacies are having with DIR (direct and indirect reimbursement). This is nothing more than a rip-off of pharmacies by the PBMs, and clawing back a portion of the patient’s co-pay is something I find an...

[Technology Corner] Information Technology Enhanced Dispensing

Aug, 2016

by Bill G. Felkey, M.S. and Brent I. Fox, Pharm.D., Ph.D.

If this column captures your imagination, we suggest that you acquire the book, Information Therapy: Prescribed Information as a Reimbursable Medical Service, by Donald Kemper and Molly...

[George's Corner] The Spring of 1985 and Now

Aug, 2016

Some big changes. Some things never change. It was the spring of 1985. I was trying to figure out what I was going to do next. I knew I was going to be on the University of California’s board of regents for the next...

May/June 2016 | Technology And The Patient-Care Process

Aug, 2016

Patient care has become the keyword for the pharmacy profession. From star ratings to MTM and provider status, the trend is to find innovative ways for pharmacists to position themselves as care providers. Of course, this is not yet the primary...

Stop Wasting Time And Effort at Will-Call

Jul, 2016

If you haven't had a chance to read Christopher Thomsen's piece on will-call automation from the latest issue, it offers some eye-opening thoughts from Thomsen's study on just what automation can do at this final step of the dispensing process.

The Evolution to Provider of Outcomes-Based Patient Care

Jul, 2016

PrescribeWellness CEO Al Babbington poses some questions about how pharmacy's role as a provider of patient care is developing and offers his thoughts on what the answers are. Read Al's thoughts, check out the May/June 2016 Cover Story...

Community Pharmacy Communication: It’s a New Ball Game

Jul, 2016

Hosted services mean more data, more resources for pharmacy adherence programs

Patient communication, one of the prongs in the growing movement toward patient engagement and improved adherence, means evaluating your IVR (interactive voice...

It’s All in the Data

Jul, 2016

We hear a lot these days about big data and how this is transforming the high-tech industry. To this point, IBM Chairman, President, and CEO Virginia Rometty called data the new natural resource in her message to shareholders in the company’s...

Keep the Data Safe: Security Tips for the Pharmacy Owner

Jul, 2016

In a busy business environment like a pharmacy it can be easy to forget to do a full review of your security procedures around your computer systems. Les Hutchins, QS/1 Data Systems senior manager of information technology, says it’s an ongoing...

From ComputerTalk May/June 2016 | Explore Your Financing Options for Automation Systems

Jun, 2016

Check out the feature article by Live Oak Bank's Jimmy Neil in the current issue of ComputerTalk on making sense of pharmacy automation fianancing.

Web Cast: What Are Your Automation Financing Options?

Jun, 2016

If you weren't able to join us, you can now watch the recording of the Webinar we cohosted with Live Oak Bank's Jimmy Neil and special guest pharmacy owner Matt Morrison from Gibson's Pharmacy in Dodge City, Kansas.

From ComputerTalk May/June 2016 | Will-Call Automation: The Next Frontier

Jun, 2016

Check out Christopher Thomsen's feature article in the current issue of ComputerTalk on the power of technology and automation applied to will-call in pharmacy.

Project BOOST: The 8 Ps for Patient Risk Assessment

Jun, 2016

The Society of Hospital Medicine's Project BOOST® describes eight risk factors (the 8Ps) that should be identified and addressed for all hospitalized patients. While this is specific to the health system environment, it should be of interest to...

Join Us For A Webinar: Pharmacy Automation Financing

Jun, 2016

June 21st, 8PM ET

Join us for a conversation with Live Oak Bank General Manager of Pharmacy Lending Jimmy Neil for a run down of the current financing environment for pharmacies, especially for acquiring dispensing automation.

Pro-Pharmacy, Pro-Patient Theme at NCPA Summit

May, 2016
The NCPA Congressional Pharmacy Summit had a “pro-pharmacist and pro-patient” focus as 300 attendees visited U.S. House and Senate offices during the summit this week.
 

Tips to Mitigate Threats and Improve Cyber Security

May, 2016

MSP Consulting's Steve Beene explains how to maintain both customer service and a secure payment environment in the face of increasing challenges.

Find out:

  • How to Mitigate Online Fraud
  • The Role of EMV chips
  • Steps To Better Cyber Security and...

Medication Complexity and Patient-Centered Labels

May, 2016

The New York Times' Health section recently posted an article about research on how patients deal with complex medication regimens, which it turns out are not at all easy for the vast majority to manage effectively.

How Effective Are mHealth Apps For Patient Care?

May, 2016

A report from Duke University has found that weight loss apps weren't much more effective than other methods.

ONC Announces $1.5 Million In New Health Data Project Funding

May, 2016

A May 9, 2016 post on NPR's Health Shots draws attention to the current state of federal efforts to improve the uses of health data. Charles Ornstein, the author of the NPR item, notes that when the federal government first released data on Medicare...

Treating and Documenting: Collaborative Drug Therapy Agreement Extending Clinical Reach in Pharmacy

May, 2016

Every pharmacy is unique, and this is particularly true at Lopez Island Pharmacy, located on Lopez Island, the third largest of the San Juan Islands west of Bellingham, Wash. Pharmacy owner Rick McCoy and his wife Marge moved to Lopez Island from...

Pharmacy Best Practices for Patient Engagement and Text Messaging

Apr, 2016

What does texting, with a read rate estimated at 95%, according to the mPulse webinar, do to build a relationship with your patients? I spoke to Ateb, TeleManager, and voiceTech, all companies that offer outbound messaging technology, to share how...

Highlights from APhA's 2016 Pharmacist Patient Care Services Digest

Apr, 2016

 APhA released a new edition of its Pharmacist Patient Care Services Digest at its 2016 Annual Conference. The organization highlighted four findings from the 2016 Digest.

 

Why Pharmacist Care Needs To Be Specific, Predictable, and Measureable

Mar, 2016

 Another theme was APhA’s role in pharmacy practice accreditation. The premise here is that: “For any new service to scale, it must be ‘specific, predictable, and measureable.’” 

 

Why Pharmacist Care Matters: Thoughts from The 2016 APhA Conference

Mar, 2016

ThePharmacists Provide Care campaign has generated more than 37,000 letters to Congress, one major result of which is that the Pharmacy and Medically Underserved Areas Enhancement Act (H.R. 592/S. 314) has 271 cosponsors in the House and 42 in...

A Growing Pharmacy’s Software Needs | Part 1

Feb, 2016

In this two-part Interview with Hi-School Pharmacy’s Gina Jacobus, we find out about how the pharmacy's technology needs have evovled as it embarks on a renewed growth path.

A Growing Pharmacy’s Software Needs | Part 2

Feb, 2016

Part two of our interview with Hi-School Pharmacy’s Gina Jacobus where we learn about how technology supports a pharmacy on a growth path.

Front-End Focus: Loyalty Program Next on Agenda

Feb, 2016

More from our Front-End Focus Cover Story: Mike LaCombe from Majoria Drugs explains why building out a loyalty program is next on his agenda.

The Stories in the Data

Feb, 2016
ComputerTalk’s January/February cover story examines how to customize a pharmacy’s front end to feature selected goods and a well-trained staff that encourages customers to come back. 

Front-End Focus: Retail Is a People Business

Feb, 2016

More from our Front-End Focus Cover Story: DJ Larson from Lehan Drugs explains why retail is a people business and how he acts on this insight.

Are You a SMART Pharmacy Retailer?

Feb, 2016

Getting SMART About Pharmacy Retail: I had an interesting exchange about our current cover story, Front-End Focus: Paths To Retail Success, with Hamacher Resources' Dave Wendland over on LinkedIn.

Front-end Focus: Getting Good Advice

Feb, 2016

Zach Schultz from CarePro Pharmacies and Mike LaCombe from Majoria Drugs build on our Front-End Focus Cover Storywith their thoughts on the importance to retailing of have trusted partners from whom you get good advice.

Front-end Focus: Throwing a Twitter Party

Feb, 2016

Front-End Focus

Ways To Be A Better Pharmacy Retailer

Jan, 2016

The January/February 2016 ComputerTalk for the Pharmacist cover story highlights how four different pharmacies are being better retailers, understanding their customers better, and improving front-end revenues and margins.

New Site Highlights Community Pharmacy Leaders

Jan, 2016

A nice video from Independent Pharmacy Leaders highlighting

Changing Seasons, Changing Inventory

Jan, 2016

Well, it's time to move on from the holiday season, and in retail that means swapping out one set of inventory for another.

 

The 20 Top Stories from ComputerTalk 2015, Nos. 1-5

Dec, 2015

Year in Review: The Most Popular Content Items from ComputerTalk Magazine and computertalk.com included credit-card security, claims management, and patient engagement.

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